Services Programme Delivery - 
Major Government Department:
Delivered the change management agenda of the business services programme implementing a single Oracle ​solution across five major autonomous Agencies.  

Change Readiness and Impact - 
Major Government Department:
Delivered a change and impact review to assess the implications, change gap and readiness of the Department to undertake a major shared ERP transformation.

Our Experience in Programme & Change

​​We delivered targeted business results through the successful management of programme delivery and change, including...

Our Clients
​Public and private sector clients who we have had the privilege of working with include...

Julie Hartley

A CIMA qualified accountant with a wide range of commercial business experience gained through senior management roles in finance, personnel, supply chain, facilities management, and payroll. In the first part of my career I spent 18 years in industry, including 12 years in FMCG at Kraft and Unilever and 3 years in travel at AIRMILES, part of the British Airways Group. In my last role there, I led the build, set up and staffing of a new AIRMILES call centre based in the North West. In 2001 I joined PWC as a Financial Management Consultant, moving with them into IBM Global Business Services. I have enjoyed programme leadership roles in finance transformation, change management, and process reengineering. My experience included IT led change spanning Oracle, SAP, PeopleSoft and Cognos implementations as well as strategy development with clients in both the public and private sectors. Most recently I have focused on resource management solutions leading on recruitment both internally and externally for clients.

Outside work I enjoy an active family life with three beautiful golden cocker spaniels and, ​when they

permit, love to improve my golf and plan my next overseas adventure whilst enjoying the fruits
of Neil’s dream to be a chef.  

​About us

We help clients transform their business support services to be more effective, efficient and align to a common way of working. To achieve this we bring expertise in the development of smarter support processes, the design of new operate models and the optimisation of shared services and outsourcing. 

To get in touch with us directly

Strategic Efficiency Review - 
Major Broadcasting Organisation: 
​Delivered an assurance review of a strategic efficiency programme designed to transform the future of broadcasting. 

Transformational Outsourcing -
Major Government Departments:
Led the design and delivery of an independent shared services solution as partners to the overall programme across major UK Government Departments.   

Our Experience in Coaching & Mentoring
​We have improved the performance of senior management through focused mentoring and coaching, including...  

We help clients achieve their goals and change objectives through our experience in Project, Programme and Change Management. This can take the form of hands-on leadership of the programme, guidance and support for the change agenda or independent assurance at different stages of the project. 

Business Support Transformation -International Fashion Retailer:
Developed a finance framework for a global fashion retail business and greatly improved performance in core support processes and across retail operations. 

Corporate Centre Transformation – Major High Street Retailer: 
​Delivered a cost reduction programme across the head office functions leading to c10% reduction in the corporate centre costs of operations. 

We help clients unlock potential and improve performance by providing independent coaching and mentoring to senior managers and leaders. This can include support on a one-to-one basis for personal growth and development or applied more widely to programmes and change initiatives.

Coaching &
Mentoring

Shared Services Design -
UK Homeshopping Retail Group:
Led the programme to design and plan the implementation of a Shared Services solution integrating newly acquired business portfolios. 

We are experienced consultants who have been providing help and advice to clients for 30+ years. We set up Ayudame to provide a refreshing and straightforward approach to consulting; cutting through cost, complexity and politics and going “back to basics” and our core values.

We love working directly with our clients, and have a “rolled-up sleeves” approach to consulting, helping you to improve business support services and develop people and teams.  Whether you need assistance defining the problem, identifying the solution, or hands-on support to make the changes happen, we have the skills, experience, enthusiasm and commitment to help.

Our methods and approach are simple: we won’t inundate you with powerpoint presentations, sell you services you don’t need or bring in people we can’t personally vouch for. We will work alongside you as part of your team, challenging, guiding and telling it as it is, whilst having fun along the way. 

We look forward to helping you.
​Neil Lazenbury & Julie Hartley

 We like to help our clients help themselves and make the change last!

Resource
Solutions

Programme
​& Change

​Ayudame is the trading name for Ayudame Limited.

Registered in the UK under Company Number: 9398020

Business
Transformation

Assessment Centre Delivery - 
Blue Chip Corporates:
We designed and delivered targeted assessment centres for clients, including a major professional services firm. These events resulted in significant volumes of quality candidates being shortlisted, processed and accepted in a short space of time. They also created a marketing platform for the business and a positive experience for the candidates involved.

World Class Finance Review - 
Major International Airline: Delivered a diagnostic across the airline's support operations and developed a way forward to enable finance to align with the group's growth objectives. 

We help clients resource change initiatives and business as usual requirements. We achieve this by drawing on our extensive professional services network and links with partner resource organisations. We only augment our own team with people we personally know, have worked with and trust.

​Programme
​& Change

Shared Services Delivery - 
UK Retail / Wholesale Group: Designed the solution for Finance and Procurement and delivered the SAP ERP programme to harmonise the services across the group. 

High Level Process Design - 
Major UK Multi-Channel Retailer: Delivered the high level process design and change implications of an ERP delivery programme to align hearts, minds and ambitions across the group.

More about us...
Our collective experience and connections will help make your experience rewarding and fun!

Our Experience in Resource solutions
​We greatly enhanced the effectiveness and efficiency of the resourcing model for our clients, including...

SME Coaching & Mentoring -
City Region Growth Campaigns: We provided support to help leaders and senior managers of small and medium enterprises 
grow more effectively as 

business leaders and optimise the support from wider Government and third party sources of funding. We provided guidance on improving business 
controls, developing smarter 

business processes, and 

effective management of boards and business teams during 

challenging periods of change. 

Assessment and Selection -
Major UK Resource Services:

We are currently supporting 

businesses directly as part of their recruitment processes. This support includes the initial review of CVs, interviews and coaching the candidates through the 
process. This has helped to create a positive experience for the individuals and has led to a significant increase in the conversion rate of the candidates involved.

Captive Shared Services - 
​Major UK Airline Services:
Designed, located, built and set-up the shared services functions across Finance, HR and Payroll and managed the overall transition. 

Send us an email and we'll get right back to you.

​Neil Lazenbury

An experienced business transformation and change management professional who creates a quality team outcome through helping clients deliver business solutions and develop their people and capabilities. I have over 24 years of consulting experience with the Big 4, delivering business services and change solutions in both the private and public sectors. I am a Fellow of the Chartered Institute of Management Accountants and learnt my trade whilst working in a variety of finance positions at Fujitsu. Since then I have delivered solutions and developed and led consulting and client teams at Coopers & Lybrand, PWC, EY and IBM as well as building consulting capability within my client teams to address their own change challenges. I set up Ayudame to address a personal desire to go back to my consulting roots and bring a more personal service to clients. Qualified as a Leadership Coach and Executive Mentor and a ​Fellow of the Institute of Leadership and Management.
​
​Outside work I enjoy sailing, travelling and playing golf to a frustratingly indifferent standard, 
​love live theatre, making music and convincing Julie that one day I might just be a chef. 

Resource
​Solutions

Business
Transformation

Coaching &
​Mentoring

“Finance in a Box” –
Major International Retailer: Managed the design and acceptance of an “In-the-Box” solution based upon Oracle technology across international locations.

​Our Experience in Business Transformation

​​We have significantly reduced the cost and complexity of business service operations in both the private and public sectors, including...

or call us direct on +44 (0)7802 234306

Coaching & Mentoring Workshops - 
​Public Sector Bodies and Education: We supported clients through the facilitation of workshops and by leading working groups aimed at 
improving personal performance and outcomes of the team. We set up professional development frameworks and trained managers, teachers and lecturers in mentoring techniques, enabling them to participate more effectively in the programme and sustain it going forward. We mentored individual senior leaders in public sector bodies and education. 

Developing Mentoring Processes -
International Travel Services:

We designed, delivered and operated a personal development framework and process across the operational management peer group of the business. This included the delivery of a training and awareness programme for 100+ managers. It resulted in enhanced loyalty to the corporation, a greater feeling of support for personal development and a sense of teaming and collaboration across the management teams. 

Recruitment Process Delivery -
Travel & Professional Services:

​We ran the end-to-end recruitment process for a major consulting and travel 
​services organisation. Our support directly resulted in the achievement of challenging 

recruitment targets in competitive candidate environments and 

included the development of management information that enabled the client to continuously monitor, control and improve internal processes.